Diego Family Office Letters

Table Stakes

Essay —

Our Instagram is bare, I haven’t published an update in twelve months, and our website hides our case studies. But the firm is alive and well. Like the proverbial falling tree in an empty forest, if a design firm is born and no one is around to like the post, does it make a sound?

I am often lightly interrogated about what exactly it is that I do for work. “I run a design firm…designing brand identities…logos, yes, and typography, websites, interfaces, and a lot of writing…not just me, there’s a small team—”

“Oh—so it’s real!” people say. Their feigned interest turns into curiosity. In a city where family fortunes and alimony have turned the title of “creative director” into a meme, we’ve all become skeptics of each other. And so it follows that when people hear about Family Office—as small of a company as I feel it to be—having an office and employees and real clients, those facts make it a Real Company.

Real to whom?

Family Office is now an enterprise—with revenue, consistently made payroll, and growth—but that is table stakes. When I think of the projects, firms, and people I most admire, they’ve all achieved much more than mere admission to their category. In fact, they defy category.

Is Apple a computer company, or a design company who happens to make computers? Is Grant’s Interest Rate Observer a successful publication because of their raw research, or because of once-in-a-generation voice and contrarianism? Is Michael Lewis a sports journalist, a financial whistleblower, a football commentator, a macroeconomist, or a screenwriter? Is Dyson the vacuum manufacturer, the hair care company, or the vertical farming revolutionary?

The truly remarkable become singular by being happily divided in their loyalties to craft. Design and technology, journalism and narrative, objectivity and opinion, invention and adventure.

Some combination of my influnces will result in a life’s project that, I hope, can be counted both successful and distinctly unique. Even if at the moment the harmony and melody are just out of reach.

“The way you can go
isn’t the real way.
The name you can say
isn’t the real name.”


Tao Te Ching — Lao Tzu
translated by Ursula K. Le Guin.

Family Office

As of my last writing, I had only just formalized and named Family Office, a design and strategy practice born out of years of collaborative freelance work. If naming the firm was a first step towards becoming a real entity, many more footprints have been made in the past 12 months. Better yet, the concrete has yet to set.

Since last writing, we’ve won assignments to work on a data center operation, two upstart energy firms, a venture capital firm, a private equity firm, a (literal) family office, a brick-and-mortar financier, an iconic American tights brand2, another agency, an AI concierge, an upstart social app, an entire portfolio of company incubations, two ad tech companies, an internet infrastructure company, and many more.

As Robert Heinlein once said, “Specialization is for insects.”

And for those interested in seeing case studies of our work, I am the one to blame for our firm not having published many case studies or assembled a proper website. (As the saying goes, “The cobbler’s children have no shoes.”) My inbox, however, is open.

Extracurriculars

Hosting a second-annual Terms-Eccles Tax Day Party was humbling on many fronts. For one, reaching out to possible speakers and/or guests was a hardening exercise in seeing emails go unanswered and receiving kind declines from staffers in the offices of a few centimillionaires/billionaires. (It was encouraging at least to know that my notes arrived at all.) And then, with only 10 days to spare, our venue backed out, and I fell very ill.

Somehow, it all came together, and for that I have mostly Annie Swanson to thank. She was hired only a few weeks before Terms-Eccles was set to happen, and thus the first few weeks of her role running operations for a design agency turned into scouting venues, confirming speakers, and managing the communications and guest list for a party on, of all days, Tax Day. Undeniably, if Annie had not been with the team, the event would not have occurred.

200+ people showed up throughout the night to listen to the conversation and socialize. I am grateful for each of our speakers’ participation:

We hosted the party at The Bench, whose team was extraordinarily gracious and accommodating, and the American memorabilia throughout the space proved to be perfect for a party on the evening of Tax Day.

Photos of the event were taken by Matt Weinberger and Tania Veltchev.

Costly Attempts

Along with cobbled together teams, I tried to start two separate software ventures during the last year. As concepts, I think they are deeply compelling and both could be breakthrough companies within their spaces. As ventures, though, they need full-time builders, which I was never quite able to afford, at least not without grinding away the income of Family Office.

And so, three projects sit untouched, many thousands of dollars sit absentee from the bank account, and I have learned a lesson to pursue only those pursuits which can be pursued wholeheartedly — either by raising money and hiring a team of people dedicated to it, or by focusing my attentions solely on the project.

On my mind

In other news

Footnotes

1 I am unable to speak for the broader design agency business, but I’d be very interested to know how other studios fare. Looking back, I’m realizing there has been much tumult: the election, tariff scares, and the outbreak of war have been a constant hum in the background of the past 12 months. I’m grateful to feel as though the time-tested formula of working extraordinarily hard is still working despite it all, and I hope only for an economy in which that continues to be true. I’m also very grateful that we work with many businesses relatively unaffected by tariffs, i.e., we don’t work with too many consumer brands.

2 A special shoutout is reserved for , founder of a design studio called who, yes, was a collaborator on a small portion of the Leggs rebrand, but later circulated Family Office’s work as their own among journalists. I met 6 years ago when they invited me to the offices with the blessing of a now-recently retired, extraordinarily kind partner of that firm. It was lovely to meet again, and though the situation was frustrating, I write this footnote with levity in hopes it’s the last time I ever have to contemplate the fellow.