On force

Be careful not to be too forceful in your speech and your actions. You tend to think that just because you’re comfortable with that energy, everyone else is as well. They’re not. Stern, forceful speech makes many people uncomfortable. They’re paying more attention to the nature of your statement rather than the substance of it.

Don’t let this habit keep you from delivering strong messages! Even if you’re not speaking forcefully on purpose—even if you just have a naturally loud voice—control it. Pay attention to the force of your speech and adjust it accordingly. In most situations, you do—emulate that in all cases.